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Frequently Asked Questions
How do I book?

Visit the booking tab, select the services you need and include any specific requirements in the message box. For example to let us know how the cleaner can access the property. As soon as we receive your message we will assign a cleaner to you and send you a confirmation email.

How do I pay for my clean?

We will send you an invoice when we confirm your cleaner, we accept credit and debit cards via our secure online payment system. All our cleaning services must be paid for in advance.

Do I have to be at home?

This is up to you. We would recommend that you are there for the 1st clean if you would like a re-occurring service, to meet your cleaner and let them know of any specific requirements, however if you are not available, you can let us know at the time of booking how you would like your cleaner to pick up your keys.

What if I have to cancel my clean?

We require 48 hours notice before the date of the clean to cancel your order.

What is included in a clean?

To see what is included in a clean please see our homepage for the cleaning checklists.

Can Housekeepers provide vacuums or mops?

Unfortunately not. We require our customers to provide vacuums and mops however at an extra cost we can provide cleaning equipment if you require.

Which areas do you cover?

We operate all over London and we are soon expanding nationally and internationally.

How do I submit my review?

You will receive an email from us after the clean requesting for you to leave a review.

What are your customer service hours?

You can call us anytime on 0208 9147879 or email us on info@ochaclean.com for support.